Our quality policy is to have a successful practice by providing a standard of service that consistently satisfies the needs and expectations of our patients. This level of quality is achieved through careful management in a safe and continually improving environment. Our standards and procedures meet Essential Standards for Quality and Safety' from the Care Quality Commission.
Our quality standards are based on the CODE quality management system iCOMPLY. CODE keeps us updated with the latest requirements and guidelines.
Annie Whity and Ediz Cakin who are the Providers, have ultimate responsibility. Annie Whitby and Ediz Cakin who are the registered managers, are the quality leaders, and have day to day responsibility.
To maintain and improve the level of quality in all aspects of the patient's journey from the initial contact with the practice to the completion of patient care. It is our aim that patients enjoy an excellent experience as a result of the care they receive with us. Total patient satisfaction is our primary aim. Other - add here your own quality objectives i.e.:
The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
The data controller is the Julie Niblett, the Information Governance Lead is julie Niblett . The Data Protection Officer is Annie Whitby/Ediz Cakin
This Privacy Notice is available in the reception folder, by email if you contact firstname.lastname@example.org or by calling 01179 744867
You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum dental health care and prevention.
The categories and examples of data we process are:
We minimise the data that we keep, and do not keep it for longer than necessary.
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared. Your data will be shared with the NHS in England.
For full details or where your data is stored, please ask to see Information Governance Procedures (M 217C).
Our lawful bases for processing personal data:
Our lawful bases for processing special category data:
The reasons we process the data include:
The personal data we process includes:
Your name, address, gender, date of birth, NHS number, medical history, dental history, family medical
history, family contact details, marital status financial details for processing payment, your doctor’s
details and details of treatment at the practice. We may process more sensitive special category data
including ethnicity, race, religion, or sexual orientation so that we can meet our obligations under the
Equality Act 2010, or for example to modify treatment to suit your religion and to meet NHS or HSC
The retention period for special data in patient records is a minimum of 10 years and may be longer for
complex records or to meet our legal requirements. The retention period for staff records is 6 years. The
retention periods for other personal data is 2 years after it was last processed. Details of retention
periods are available in the Record Retention (M 215) procedure available from the practice.
We obtain your personal details when you enquire about our care and service, when you join the
practice, when you subscribe to our newsletter or register online, when you complete a registration or
medical history form and when another practitioner refers you for treatment at our practice.
Occasionally patients are referred to us from other official sources such as NHS clinics or hospitals.
You have the following personal data rights:
Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights:
We have carried out a Privacy Impact Assessment (M 217Q) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M217M) and Information Governance Procedures (M 217C).
Please contact the IG Lead at the practice for a comment, suggestion or a complaint about your data processing on 0117 974 4867. We take complaints very seriously.
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
You can also use these contact details to request copies of the following practice policies or procedures:
If you have an enquiry or a request please contact the Information Governance Lead Julie Niblett, Clifton Down Dental Practice.